1 reviews | Active since Jan 2015
I'm out of contract, but STILL been billed
My ref is *** wich I got on 15 Jan from Mtn. This is my 2nd complaint on hello Peter on this matter, but you know what Mtn's got a nerve not resolving this matter. They're house, they're rules. I've had a contract that Were suposse to Finish end of Nov '14. Since then they keep on billing me and end of Jan I refused to pay the amount that they owe me, then they disconnected my line. After paying they reconnected my service. I think I've send 10 emails on 26, 28 Jan. 7, 19, 24, 26 Feb. Only 1 person rep**** to my emails saying they will sort this out! What happen to this emails because no one attends to them. I'm so fed up now but I want t'hem to disconnect my line...... and I will not pay the money for a hardware fee that expired 3 mnths ago. In total thats R1350, that they owe me in credit. Mtn wake up and smell the coffee. I will never ever in my life take out OR renew a contract with you again and I don't think anyone can blame me.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the promo fees on cellphone number *** have been corrected. A credit of R920.00 was passed on the 26th of February 2015 for the invoice dated the 2015-01-01 to 2015-02-01.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the promo fees on cellphone number *** have been corrected. A credit of R920.00 was passed on the 26th of February 2015 for the invoice dated the 2015-01-01 to 2015-02-01.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***