BV
Brendan V
1 reviews | Active since Jul 2011
28 Aug 2015, 10:17
I'm Moving networks
MTN is full of **** with regards their explanation of data usage. They increased their data rates by 160%, my spend shot up 3000% even though I have a contract with them. <br> I have BURNT my 3G card and have not used it since July. My last bill they over charged me almost R400.00 and I'm still waiting for a response/ refund. <br> <br> To MTN, please do not reply to this complaint as your responses, explanations and time frames are pathetic. <br> You are losing customers faster than a dog with Diarrhoea. I WILL NOT be renewing my contract which is up in September. Thank F***s for that. Hello Cell C my new friend......
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MTN South Africa's replyOfficial
15 Sept 2015, 08:18Hello Badger,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been escalated to data validation for further investigations. You will be contacted once the matter has been resolved to confirm if you will be refunded or not based on the finding of the investigations, alternatively you can call 808 for a follow up on this query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been escalated to data validation for further investigations. You will be contacted once the matter has been resolved to confirm if you will be refunded or not based on the finding of the investigations, alternatively you can call 808 for a follow up on this query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,
MTN South Africa's reply15 Sept 2015, 08:18
Official
Hello Badger,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been escalated to data validation for further investigations. You will be contacted once the matter has been resolved to confirm if you will be refunded or not based on the finding of the investigations, alternatively you can call 808 for a follow up on this query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been escalated to data validation for further investigations. You will be contacted once the matter has been resolved to confirm if you will be refunded or not based on the finding of the investigations, alternatively you can call 808 for a follow up on this query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,