HB
Hendrik B

1 reviews | Active since May 2016

22 May 2016, 10:48

I'm considering going back to Vodacom.

<p>Good day</p> <p> </p> <p>I recently bought the afrihost\MTN mobile-s data package. I've had the worse service ever and i'm cosidering moving back to vodacom if this does notget sorted within 2-3 days.</p> <p> </p> <p>1) I went to the Centurion branch (on 19 May 2016) to do a SIM swop and to RICA my new sim card. </p> <p>- My new SIM card was not RICA'd corretly, I realised this after I went to the Sandton branch on (22 May 2016).</p> <p>- The Sandton branch informed me that they can't fix any of my issues until I RICA'd myself AGAIN.</p> <p>- Since I used my ID copy for my drivers license renewel a day after (23 May 2016) I had to go get new documents again! </p> <p> </p> <p>2) The SIM swop was done incorrectly.</p> <p>- My number is *** (my vodacom sim is not working since I transferred my number to MTN), but if i look on the Afrihost website it shows ***. I specifically asked the girl at the Centurion branch if Afrihost will pick up my new number if I do a sim swop due to the fact that I use my number for business purposes.</p> <p>- Since my number wasn't RICA's by the centurion branch I can't even query this with MTN (apparently) or afrihost.</p> <p>- She Sandton branch was extremely rude by informing me that they are not even going to look at my other queries until my RICA was fixed.</p> <p> </p> <p>3) I preceded to obtain the documents and we we went to the MTN Morningside branch (on 22 May 2016) at 12pm to RICA my sim card again, but they decided to close an hour early???? I checked on the website to see what time they close and it said 1 pm. There is also a sign outside the branch that reads "Business times on Sundays 8:30 to 13:00"</p> <p> </p> <p>Questions:</p> <p>- What happened with my "1st" RICA at the MTN branch in centurion? Why wasn't this done correctly and why do I have to do this again since you're blatantly wasting my time?</p> <p>- What happened to my *** number? If I lose this number due to your incompetencies I will claim damages due to the potential business loss. </p> <p>- I do not have a working sim at the moment and I want a realistic time frame as to when I will get one.</p> <p>- Please explain to me how you decide to close an hour early after wasting my time for 3 days in a row at your Morningside branch on Sunday?</p>

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Replies (2)
HB
Hendrik B's update22 May 2016, 10:51
Reviewer Update
Just to fix the dates: - I went to Centurion on 19 May 2016. - Used my documents to renew my License on 20 May 2016. - Went to the Sandton branch on 21 May 2016. - Went to the Morningside branch on 22 May 2016,
MTN South Africa
MTN South Africa's reply30 May 2016, 08:35
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the Centurion management team for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Thabelo

REQ:***