OP
Oniccah P
1 reviews | Active since Oct 2012
20 Feb 2015, 21:02
I'm being overcharged
I took a new contract with MTN in December and chose the blackberry Z3 that was going for R250 per month and the sales consultant told me that I would start paying for the contract in January 2015 which I was double debited and I assumed that it was for the December though the contract started in the middle of the month and the February payments is also double and I took up the R250 contract and now MTN charges me more than double and this doesn't make sense.i will take this up with ombudsman as we'll and the CPA . I feel that this is unfair and MTN are real cheats,I regret leaving my previous service provider for this nonsense.i want my money back ASAP
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MTN South Africa's replyOfficial
04 Mar 2015, 12:06Hello ochazimba@ ,
We do apologize for any inconvenience caused and for the delayed response. It is not our intention to have dissatisfied you in any way.
We have now perused your account, we see that you were charged prorata upon the initial activation of the contract whereby you were provisioned with airtime, data, SMS calculated from the data of activation to last up until the billing date which was the 13th of January 2015. All customers are charged prorata with the activation of their contracts.
On the invoice dated the 13th of February 2015 we see that you exceeded your monthly provisioning (airtime, data & SMS) and continued making use of the service. The additional charges were added to the account to be debited together with your monthly subscription fee.
We can confirm that a usage limit of R0.00 has been set on the account on the 24th of February 2015 to avoid any additional usage from being generated on your account going forward.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for any inconvenience caused and for the delayed response. It is not our intention to have dissatisfied you in any way.
We have now perused your account, we see that you were charged prorata upon the initial activation of the contract whereby you were provisioned with airtime, data, SMS calculated from the data of activation to last up until the billing date which was the 13th of January 2015. All customers are charged prorata with the activation of their contracts.
On the invoice dated the 13th of February 2015 we see that you exceeded your monthly provisioning (airtime, data & SMS) and continued making use of the service. The additional charges were added to the account to be debited together with your monthly subscription fee.
We can confirm that a usage limit of R0.00 has been set on the account on the 24th of February 2015 to avoid any additional usage from being generated on your account going forward.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply04 Mar 2015, 12:06
Official
Hello ochazimba@ ,
We do apologize for any inconvenience caused and for the delayed response. It is not our intention to have dissatisfied you in any way.
We have now perused your account, we see that you were charged prorata upon the initial activation of the contract whereby you were provisioned with airtime, data, SMS calculated from the data of activation to last up until the billing date which was the 13th of January 2015. All customers are charged prorata with the activation of their contracts.
On the invoice dated the 13th of February 2015 we see that you exceeded your monthly provisioning (airtime, data & SMS) and continued making use of the service. The additional charges were added to the account to be debited together with your monthly subscription fee.
We can confirm that a usage limit of R0.00 has been set on the account on the 24th of February 2015 to avoid any additional usage from being generated on your account going forward.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for any inconvenience caused and for the delayed response. It is not our intention to have dissatisfied you in any way.
We have now perused your account, we see that you were charged prorata upon the initial activation of the contract whereby you were provisioned with airtime, data, SMS calculated from the data of activation to last up until the billing date which was the 13th of January 2015. All customers are charged prorata with the activation of their contracts.
On the invoice dated the 13th of February 2015 we see that you exceeded your monthly provisioning (airtime, data & SMS) and continued making use of the service. The additional charges were added to the account to be debited together with your monthly subscription fee.
We can confirm that a usage limit of R0.00 has been set on the account on the 24th of February 2015 to avoid any additional usage from being generated on your account going forward.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,