1 reviews | Active since Jul 2011
I'm at my ABSOLUTE WITS END!!!
I have asked for my account to be closed and cancelled about four months ago. Time after time, they send me e-mails saying that if I would rather upgrade or change the terms of my account, I can contact retentions. I WANT MY ACCOUNT CLOSED! How much clearer can I make it? In the meantime, they have taken R1,127.99 and R675.26 on the 2nd of February 2015 and 2nd March 2015 respectively.<br> <br> What is wrong with these people?! They keep helping themselves to funds from my account while they avoid complying with my instructions to cancel. This is *****ing, and it is very difficult to stop them. I want to be shot of this organisation! I wish I knew how I could stop these people from accessing my bank account!<br> <br> Can anyone help me stop this organisation from taking my money?!
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***