1 reviews | Active since Jul 2015
I'm a VERY Disappointed!!!
My Wife and I both have blackberry phones and we are currently using the BIS service.I've been a loyal MTN customer for 15 years and hardly complain about anything.I have a open contract with MTN.When I download it doesn't take my airtime because I have BIS service!!!Today I downloaded I file and checked that it wasn't taking airtime.After I confirmed my balance hasn't changed I downloaded again.My Wife downloaded the same files but she didn't have any airtime.But when the downloads was done my R400.00 airtime was gone.Why does it Take my airtime when my wife can download the same thing for free???I'm so disappointed with the network.Why subscribe to BIS just for them to take my airtime anyway????I haven't heard of other networks doing the same!!!I recomend MTN to my friends and family as the best network,but if this is how their services work,I'll be thinking twice before I recomend them to people!!!!
We are truly sorry for any inconvenience caused and for the delayed response.
Kindly note that we've now escalated your complaint directly to our Prepaid Department's management team in order for them to investigate why and how your airtime was depleted while having BIS active on your number.
We've requested that you be contacted back with the feedback of the investigation to be done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
Kindly note that we've now escalated your complaint directly to our Prepaid Department's management team in order for them to investigate why and how your airtime was depleted while having BIS active on your number.
We've requested that you be contacted back with the feedback of the investigation to be done.
Regards
Tim
MTN Complaints Management Team: REQ:***