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Roxanne P

1 reviews | Active since Feb 2018

02 Feb 2018, 12:16

I love MTN but not the Secunda shops

My husband and I went in to the shop Thursday 25/01/2018 to find out when we could possibly upgrade as I know we are due for a upgrade. So when they EVENTUALLY help us, they say we are due in Feb, so any time from the first of Feb we can upgrade. So we ask the person assisting us that he please order our phones then so we can come in the next Thursday 01/02/2018, renew the contract and get the new phones. Have and behold, after waiting in the shop for 40 minutes (there was a long queue and only 2 people assisting) we eventually get to the front. And then we are told that not ONE of the 2 phones that we have ordered is available. So after being a little upset about the fact that the previous Thursday we wasted our time, energy and the oxygen in the air, the assistant tells us that the phone will arrive today 02/02/2018 @ 11 in the morning. I call them to find out if the phone has arrived yet, and to NOT MY SURPRISE, NO PHONE... I am so livid with MTN as I ALWAYS promote them as the best network since I don't like Vodacom (also because of multiple bad experiences). I understand that some things are out of their control, but don't make promises you can't keep!!!

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RP
Roxanne P's update08 Feb 2018, 11:17
Reviewer Update
Hi Alice, Thank you for your reply. Directly after I wrote this review about the Secunda shop, I phoned MTN on 808 to find out if I can do a upgrade Via the Contracts department. They told me I can, which was great and I spoke to this very nice person making arrangements for the upgrade VIA MTN call center, just for the record, this was Friday 02/02/2018 at 13:03. The person said the phones should arrive this week so I was finally relieved that this is coming to an end. So yesterday (07/02/2018) I spoke to my husband and asked if there was any news about the phones and he said no, so he phoned MTN today to find out how far the process is as they will be delivering the phones to our work place as we are there from 7 - 5 dail, we don't work weekends and I just want to make the correct arrangements in the case that they are only planning to deliver over the weekend. So to our surprise the call attendant told my husband that there was no request for upgrade logged on his account. How is this even possible??????!!!!!!!! Myself AND my husband spoke to this person, he asked me what color phones we want and even assured me that he has the phones we ordered in stock and will send them A.S.A.P. VIA courier and he apologized for the above mentioned bad service. Iv'e never experienced this kind of service from MTN before. I am at a loss for words. Is this the service that you receive when paying monthly? Do customers that don't pay monthly receive worse treatment?