I lost my mobile phone a week ago. This phone had the sim card which I have been using for more than 2 decades. I was assisted by Nomfundo at MTN customer care 173 who asked me security questions which I failed to answer correctly. ( She asked me the ye

I lost my mobile phone a week ago. This phone had the sim card which I have been using for more than 2 decades. I was assisted by Nomfundo at MTN customer care 173 who asked me security questions which I failed to answer correctly. ( She asked me the year did I started using that number but I could not remember). As a result she refused to activate a swim swap for me and requested to send a request with an Affidavit and Certified copy of my ID which I did but still not getting any joy. Please note I am using this number for personal and business purposes..