I'll be six foot under before MTN resolves my complaints
<p>Simply, the lunatics have taken over the management of MTN. We might ask if their bonuses are inversly related to the quality of service to customers.</p> <p>Where to start. A two thousand rand payment never credited to my account - months old and still not resolved! - how much time must the customer spend unsuccesfully "resolving" a simple problem;</p> <p>A mystery monthly deduction by MTN that is years old, any response to numerous queries, don't be silly!</p> <p>Two contracts that are exactly the same, one charged correctly, one overcharged, simple, well not according to MTN;</p> <p>Incoherent communications; no ownership; no s****s; no escalation policy. </p>
Dear Itumeleng and all the other MTN employees.
With reference to REQ: **********
1. The insurance is MTN's problem not mine. I asked for no insurance at the last upgrade on ********** 458 and you did not inform Pinnacle. It's not my responsiblity to run after outsourced companies providing services on your behalf. Please sort this out and credit the account, backdated to the last upgrade.
2. On the mysterious R67 you are debiting my account monthly. The reference had already been sent to MTN many moons ago. However, in the 31 May 2017. The reference used was MTN SP A ********** ********** 841. this should be stopped and a backdated refund given unless there is a reasonable justification for the charge and a copy of the authorisation?
3. On the credit of the 2 000 paid last year against ********** . I'm at a loss of why this has taken so long to be shown against this account or why it will only now be credited in the 1 July 2017. I reasonably assume this credit will be with interest?
Dear Itumeleng and all the other MTN employees.
With reference to REQ: **********
1. The insurance is MTN's problem not mine. I asked for no insurance at the last upgrade on ********** 458 and you did not inform Pinnacle. It's not my responsiblity to run after outsourced companies providing services on your behalf. Please sort this out and credit the account, backdated to the last upgrade.
2. On the mysterious R67 you are debiting my account monthly. The reference had already been sent to MTN many moons ago. However, in the 31 May 2017. The reference used was MTN SP A ********** ********** 841. this should be stopped and a backdated refund given unless there is a reasonable justification for the charge and a copy of the authorisation?
3. On the credit of the 2 000 paid last year against ********** . I'm at a loss of why this has taken so long to be shown against this account or why it will only now be credited in the 1 July 2017. I reasonably assume this credit will be with interest?