lG
lourens G
1 reviews | Active since Mar 2014
22 May 2015, 15:16
I know they are striking
I am now so fed up with MTN my phone got ****** and need to just correct my account to be able to upgrade but <br> I can not get a hold of the legal department and I am in need of a phone as I travel over seas and now I do not have a phone at all I am disappointed at the lack of service
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Replies (1)
MTN South Africa's replyOfficial
27 May 2015, 14:07Hello lourensg610,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter was escalated to the relevant management team for urgent attention of updating your account profile. Do note that your account has been reactivated, taken account out of legal, sent an update to credit bureaus.
At present the bank statements have not been captured, our finance department is currently working on them hence the outstanding balance has not yet been rectified. Please however do be advised that the resolution might be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter was escalated to the relevant management team for urgent attention of updating your account profile. Do note that your account has been reactivated, taken account out of legal, sent an update to credit bureaus.
At present the bank statements have not been captured, our finance department is currently working on them hence the outstanding balance has not yet been rectified. Please however do be advised that the resolution might be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply27 May 2015, 14:07
Official
Hello lourensg610,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter was escalated to the relevant management team for urgent attention of updating your account profile. Do note that your account has been reactivated, taken account out of legal, sent an update to credit bureaus.
At present the bank statements have not been captured, our finance department is currently working on them hence the outstanding balance has not yet been rectified. Please however do be advised that the resolution might be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter was escalated to the relevant management team for urgent attention of updating your account profile. Do note that your account has been reactivated, taken account out of legal, sent an update to credit bureaus.
At present the bank statements have not been captured, our finance department is currently working on them hence the outstanding balance has not yet been rectified. Please however do be advised that the resolution might be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***