MT
Marina T
1 reviews | Active since Mar 2009
07 Jun 2019, 21:21
I keep getting marketing texts from MTN despite asking to stop
I get daily sms's from MTN with deals. I opted out a few times by sms'ing STOP as requested, and I received confirmation that I'd been removed from the marketing database, but the next day or so I'll get a marketing sms from MTN again. I've written to MTN a few weeks ago (via the website), but haven't heard anything and the sms's still keep coming. What can be done to remove my number permanently from the database?
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MTN South Africa's replyOfficial
10 Jun 2019, 11:21Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that I will contact you for further assistance. You may also download the MyMtn app to check which subscriptions appear on your number and cancel them.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that I will contact you for further assistance. You may also download the MyMtn app to check which subscriptions appear on your number and cancel them.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply10 Jun 2019, 11:21
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that I will contact you for further assistance. You may also download the MyMtn app to check which subscriptions appear on your number and cancel them.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that I will contact you for further assistance. You may also download the MyMtn app to check which subscriptions appear on your number and cancel them.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team