I just want to UPGRADE!!!!

Good day

This email comes from pure frustration :-(

I have been pushed from pillar to post and I am still not getting any joy. I am due for an upgrade and I have been told that it was declined, which I cannot understand why and no one is answering me. I have been an MTN customer for 20 Years now and I have never ever had this issue.

I first dealt with Morris, he told me he did my upgrade and all good. 2 weeks later I speak to Portia, she tells me that Morris did nothing. She does the upgrade, a few days later I ask for feedback, she tells me that i must wait 3-7 Working days for DSV to contact me. Nothing. I then whats app her and she decides to block me. I call in 3 or 4 times and get told to Mail Patience, the supervisor, She eventually gets Portia to tell me that my application was declined, not sure why. But this whole time I have been waiting for "DSV" - only now to be told the above. Patience tells me she will help get this sorted out, i am still waiting for feedback. NO one is helping me.

I did the online upgrade from the MTN App - please tell me what is going on? Reference number ***

If MTN dont want me as a customer any longer, please can someone just let me know and when I can cancel so that I can get service elsewhere.

I just want someone, anyone , to actually just help me and sort me out please.