GM
GODFREY M
1 reviews | Active since Feb 2013
07 Jul 2015, 14:43
i just want to do sim swap please
In may was ****** of my phne called mtn to do sim swap. i had fogoten my contacts who i called etc as this was a new sim.they said buy new sim n and do an affidavit and fax which i did.i called thm and was told sim needs to be 3 days old.during which time i was callin n phne was busy.i bot the third sim now still no help.. wht must one do to just get a sim swap.. besides being told supervser is on strike..please can someone just tel me... m so ****ed off
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MTN South Africa's replyOfficial
15 Jul 2015, 11:02Hello godiemush,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
For security reasons, we will not be able to perform sim swap without the documents that our Call Center Staff asked you to fax. You may however fax it directly to us on *** so we can escalate for you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
For security reasons, we will not be able to perform sim swap without the documents that our Call Center Staff asked you to fax. You may however fax it directly to us on *** so we can escalate for you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Winnie
REQ:***
MTN South Africa's reply15 Jul 2015, 11:02
Official
Hello godiemush,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
For security reasons, we will not be able to perform sim swap without the documents that our Call Center Staff asked you to fax. You may however fax it directly to us on *** so we can escalate for you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
For security reasons, we will not be able to perform sim swap without the documents that our Call Center Staff asked you to fax. You may however fax it directly to us on *** so we can escalate for you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Winnie
REQ:***