JB
Jaunell B

1 reviews | Active since Jun 2013

20 Apr 2015, 16:51

I JUST WANT TO BE HELPED

Last week Monday i bought an MTN recharge voucher of R180.00<br> I received two R50.00 free mtn - mtn vouchers after my recharge. After loading my airtime i made one call that lasted less than 15 minutes. The evening a made another call that lasted a similar time. Upon checking my balance after the first call it was over R200.00. After my evening call it was less than R60.00 and the next day it was gone. ALL OF IT!<br> I tried making several calls to the 173 number but was unable to speak to an agent as that option is not available anymore. Desperate and furious, i looked up their contact numbers and dialed the 1761 number. A friendly consultant informed me that the number was only valid to mtn contract members and offered to transfer me to the prepaid centre. Guess where i ended up? Back at the 173 line. <br> I was forced to purchase an aditiional R50 airtime Saturday of which i have less than R5 left. I bought a R20 data voucher which does not work at all. Why is my data not working and where is all my airtime going? <br> I make use of WIFI at both home and work. <br> Iv'e been a loyal client of the network for over 15 years. This is the first time an all that time i'm considering changing networks.

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Apr 2015, 16:26
Official
Hello cjbullock,

Thank you for your post,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Management Team and appreciate your patience while the investigation is underway.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Regards,
Felicity Kotu
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