TK
Thandy K

1 reviews | Active since Feb 2012

19 Apr 2017, 13:24

I just want my number back

<p>I have been using my number ( ********** 857) since 2009. Problems started on the 13th April when I got an sms for a sim swap request which I declined. I got confirmation sms that the request was cancelled. Few hours later my simcard was no longer working. I called customer care even went to the store still no assistance. All I have been told is that my number has been given to a contract customet. I just want my number back </p>

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Replies (2)
TK
Thandy K's update20 Apr 2017, 13:34
Reviewer Update

Please advise on when and how will I recieve feedback? I need to be kept on the loop as to how far are you with the investigation. Knowing Mtn this auto reply will be the last responce I get. I need feedback on what has been done so far and I need to know who do I call to follow up.

TK
Thandy K's update21 Apr 2017, 10:25
Reviewer Update

It has been more than 24 hours since your auto reply and I have not heard anything on what has been done. What do I need to do to recieve feedback?