I just want my contract cancelled!!!!!

I just want to cancel my contract!

I took out an MTN contract in 2016, because I wanted the phone and it was a good deal. I have never used the number or the simcard, and I do not even know what the number is.

I first emailed MTN's CustomerCare on 5 April, requesting for them to please cancel my contract, because it has now expired and i dont need it anymore, as i do not use the simcard.

They forwarded me to their retentions department, who of course never rep**** to my query. I do not have an MTN number to call from for free (because I don't even know where that simcard is), and don't want to call from my other phone as it will cost airtime, and I really don't have time to call and wait for ages either.

So far Customer Care has completely ignored my other emails, just telling me to phone, and not being willing to help me. How can you not get back to a simple contract cancellation request in 2 weeks?

I just want this contract cancelled without having to spend hours on the phone!

If you do not get back to me and cancel my contract, I will be laying a complaint with the National Consumer Commission.