I Just Want a Status Update on my Order

I've made an order (via my comp & MTN's corporate sales division) for a new contract & phone and a number port. I was informed that the turnaround time would be around 5 - 7 days. <br> However, it is now day 8 and I haven't received ANY communication whatsoever- not a single e-mail or phone call. <br> I tried requesting info from your relevant customer liaison however I received no response in almost 2 weeks (despite 2 e-mail requests for info). I've also made multiple requests for assistance from MTN's 2 twitter accounts (@MTNza & @MTNzaService) but have been totally ignored.<br> <br> All I want is a status update on my order. I'm not even demanding delivery of my product - I just want to know where in your supply chain my product is. I've been in the dark for almost 3 weeks now, and no-one wants to address my request for information.