I instructed them to downgrade my account to prepid when it expires but they didn't!

<p>I had a very bad experience with MTN. I had a contract with them. According to their terms they offer a free sim swap to Micro sim. As my wife had lost her phone and needed a new phone. I went to them to do a simswap only to be told I have to pay. When I reminded them that they owe me a free sim swap they refused. They said to me that I have to pay because my sim was ******. What difference does it makde. Fortunately my contract was expiring in a few week and I decided I don't want it anymore. I spoke to their Facebook and Hellopeter people and they know my complain. I then had someone who called me about the matter. I told them that they must downgrade my conctract to prepaid when it expires on 12 September and they agreed and promise it will be done.</p> <p> </p> <p>After the contract expired I didn't get a chance to do a sim swap and get my wife's number back. I was shocked when I releaised I'm still being charge for a contract that was supposed to be prepaid. Worse is I haven'tused any of those minutes since I don't have a sim card. How can they charge me when I don't use the minutes and they know my number is not active on their network. This is ****************. I'm being charged for something I can't use even if I wanted to because they refused to live up to their promise of a free sim swap.</p> <p>Please cancel this thing and stop sending me statements. I don't owe you a cent. Actually you owe for the trouble you put me through. My wife had to start afresh and get a new number and waste money sharing it.</p>