I hope this message finds you well

I hope this message finds you well. I am writing to formally express my dissatisfaction and disappointment with the service I have received from MTN head office regarding my home Wi-Fi connection. Despite making payment on the November 29, 2024 however I acknowledge the late payment which was expected on the 15th, due to unforeseen circumstances I was unable to honour that, my Wi-Fi service has not been restored.