RB
Rhenier B
1 reviews | Active since Mar 2014
03 Jul 2015, 15:39
I hereby give 30 days notice after 24 months
Per my contract I am supposed to provide 30 days notice. In line iwth other complainst it is abo****ely impossible to get hold of the 808 call centre. I have also emailed my notice but with no feedback. Please accept this complaint as my offcial 30 days notice in terms of my fixed term agreement with MTN. Should I be debited next month I will reverse the debit order as you will have done this with no authority. I will not be upgrading nor continuing on a month to month basis. I have regreted moving to MTN from day one. Please note I do not whish to cancel my main account only my *** number.
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MTN South Africa's replyOfficial
23 Jul 2015, 10:10Hello rhenierdb,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation, please note that we have loaded a future deactivation date has been set for the 3 August for the number ending in 425 to be deactivated. Please note that you will receive a final bill in August for that number for usage from the 13 July to the 08 August.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation, please note that we have loaded a future deactivation date has been set for the 3 August for the number ending in 425 to be deactivated. Please note that you will receive a final bill in August for that number for usage from the 13 July to the 08 August.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply23 Jul 2015, 10:10
Official
Hello rhenierdb,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation, please note that we have loaded a future deactivation date has been set for the 3 August for the number ending in 425 to be deactivated. Please note that you will receive a final bill in August for that number for usage from the 13 July to the 08 August.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation, please note that we have loaded a future deactivation date has been set for the 3 August for the number ending in 425 to be deactivated. Please note that you will receive a final bill in August for that number for usage from the 13 July to the 08 August.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***