I HAVEN'T RECEIVED ANY COMMUNICATION

Its been over a month since i logged a claim with MTN Insurance, till to date i haven't received any communication. On top of that when i call the insurance company my number is not registered with them, but on the server at MTN Store (Randburg) they have confirmed more than once that i am registered and i can claim. The phone that i have is a contract and also was a latest upgrade, for the past three years that i have been with MTN, i have always encountered problems, seems big corporations like MTN take consumers for granted and there is totally no respect whatsover. It is my money that is being debited every month and i have every right to good service...the automated apology from them makes no difference because they don't mean anything when they apologise and they dont really know how fustrating it is not being able to get hold of them when need be. and it is also draining that they direct us from one pillar to the next. Customer service desk is even WORSE!! They promised to look at this matter and they didn't.<br> <br> I am disgusted...