I have waited 6 weeks for an insurance claim that should take 2 weeks!

<p> As my title suggests, I am really exhausted with MTN at this moment, I regret taking out my insurance with them.</p> <p> </p> <p>My device has been ready for more than 3 weeks now, but they are still not processing my insurance claim, some guy I spoke to last week Friday said he would send me some document by COB, its Tuesday and I am still waiting, I am so frustrated with the company I feel like if I had financial powers to close MTN down, I probably would</p>