TT
Terence T
1 reviews | Active since Mar 2010
05 Aug 2015, 20:12
I have tried for 2 weeks - no joy
For two weeks now, I have emailed, visited stores, tweeted and called 809. No one is interested in helping me.<br> <br> I want to buy myself out of my contract and go onto a month to month package.<br> <br> Why MTN has your customer service gone for a ball of s**t??? I was a happy customer for almost 20 years, now I am miserable.<br>
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
24 Aug 2015, 16:13Hello ttobin,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, the matter has been escalated to our retentions team to contact you regarding the early termination fees.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, the matter has been escalated to our retentions team to contact you regarding the early termination fees.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply24 Aug 2015, 16:13
Official
Hello ttobin,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, the matter has been escalated to our retentions team to contact you regarding the early termination fees.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, the matter has been escalated to our retentions team to contact you regarding the early termination fees.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***