SN
Semakaleng N

1 reviews | Active since Mar 2012

01 Jun 2015, 18:06

I have paid, but my line is suspended

Good day,<br> <br> I pay my account monthly via eft. I paid on 20/05/2015. then on 24th and 26th I got an sms's that i need to pay R599 or my acc will be suspended. i tried calling the call centre (808) to query this but after 40 minutes there was no answer. I tweeted MTN Service with my query and I got no reply. Today my line was suspended. I went to the MTN store in Sandton City and I was told that there is nothing they can do for me and that i have to wait until the strike is over to get assistance. How is the fact that people are on strike my issue as a customer who has paid whay is due from me? <br> <br> Please can someone URGENTLY look into this and help me sort this out as i am unable to do important things without my phone. Can someone who is not on strike (surely not everyone is on strike) attend to my query by tomorrow.<br> <br> Please contact me on my email address [Email Removed] for correspondence seeing as i am phoneless.<br> <br> A very UNHAPPY AND FRUSTRATED client.

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Jun 2015, 09:26
Official
Hello sntsoane,

Thank you for your post.

Please accept our apologies for any inconvenience caused.

I tried calling you on *** and it went on voicemail.kindly furnish us with proof of payement on this following fax number:***

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Zelephi
REQ:***