DK
Donaven K

1 reviews | Active since Feb 2014

11 Aug 2015, 12:09

I Have Paid

I am a Mtn contract customer, my account is up to date. Mtn have been blocking my outgoing calls once a week for the past two months because they say my account is in arrears. I have phoned customer care 6 time to notify them that my account is up to date, I have also emailed Sibongile at customer care the proof of payments for the months that they say I am in arrears. The problem stays. when I phoned last week to confirm that they got the proof of payments, they said they cant help me anymore as I have been handed over to the lawyers, they said they cant fix the problem with the lawyers and that I now have to sort it out with them. The number that they gave me for the lawyers does not work. I have tried phoning head office they say they cant help me and that I must speak to customer care. I received another sms this morning that states that they will be blocking my phone again. PLEASE ASSIST a desperate customer.

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Aug 2015, 11:39
Official
Hello Donaven,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that your line has been unsuspended and it's currently active. A banking query has been logged to allocate the missing payment of R1540 to your account and should be resolved soon.

Regards
REQ:***