CL
Charlotte L
1 reviews | Active since Jun 2014
02 Mar 2016, 11:27
I have not received my phone in over a month
MTN insurance approved my claim and I paid access on the 2nd of February.<br> Its been over a month now and I have not received any feedback on my phone<br> Emails are not rep**** to and the call center puts me on hold for too long in order for me to speak to a consultant.
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Replies (1)
MTN South Africa's replyOfficial
02 Mar 2016, 15:58Hello Charlotte09,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have referred the matter to the insurance supervisory team for further assistance, you will be contacted with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have referred the matter to the insurance supervisory team for further assistance, you will be contacted with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply02 Mar 2016, 15:58
Official
Hello Charlotte09,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have referred the matter to the insurance supervisory team for further assistance, you will be contacted with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have referred the matter to the insurance supervisory team for further assistance, you will be contacted with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***