I have not received my phone - Almost 2 years

<p>I am absolutely disgusted in MTN's service. I had a blackberry Q5 that I sent inn for repairs as I only had the phone for like 8 months and its 2 years im waiting to get my phone back. I have queried and called and went into the store which is the MTN newtown Junction store in Johannesburg and just got no feedback up until a month ago when they told me the phone was delivered to a Nedbank in orange farm and that Nedbank flooded and my phone got water damaged. They wanted to give me a water damaged phone back. They then said Nedbank has to pay out to replace the phone but to date no one if even following up or getting thus sorted all they do is say we waiting for feedback but they do no seem interested as it is not their phone. I cannot believe what service I have got regarding my phone. I want my phone replaced. I had to pay an admin fee to get the phone back which I did almost 2 years back but still never received my phone to date. I will take this further if not sorted out as soon as possible.</p>