1 reviews | Active since Dec 2017
I have not received my contract phone after upgrading
I recently upgraded my contract on the 14th November 2017 and I was told that I am set to receive my upgrade my phone after 7 working days and till this day I haven't received my phone. I have called almost all the MTN customer are numbers there are. I have even spoken to the people at Mobile plus,They are also sending me back and forth and none of the courier companies can help me locate my phone or even tell me what they can help me with... I am honestly fed up with their disgusting service
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team