I have no words- PLEASE HELP

I upgraded online. After a week DSV confirmed delivery last Friday between 12-2. No one came. I had to call every day and wait on average 20-25 minutes for an agent to answer the call. They booked another delivery for today between 12-2. The driver arrived at 10am. Then after all the drama his device that is suppose to do the biometric verification cannot work when there is loadshedding. The OTP that can replace the fingerprint verifictaion also did not work. How can this be normal and acceptable?