I HAVE NO WORDS FOR THIS INEFFICIENCY...

My husband passed away in December 2022. In the second week of January 2023 I went to MTN Randridge Mall to notify them of this and request to move his contract into my name as the Bank account that the Debit Orders were being processed through (i.e. my late husband's) would be closed. I also wanted to keep his number for obvious reasons. I don't understand why, but to date MTN has not been able to effect these changes to the account in full. I have made 3 trips to the Randridge Mall branch and made numerous follow-up calls, but it still hasn't been finalised and this is apparently due to a system error. The account has since been suspended! The assistant at Randridge Mall has now advised that he can't assist further as his escallations to MTN Management are not being responded to... It is difficult enough dealing with my husband's death and this inefficiency in what should have been a simple process is totally unacceptable... I have been advised to go to MTN Head Office, but I think someone from MTN Head Office should now contact me...