JC
Jade C
1 reviews | Active since Dec 2017
21 Jan 2019, 11:49
I have no more words..
So after being pushed back and forward by MTN, I received a response and call form their complaints team. Mazwi Zuma promised me a call back on 11 January. Almost two weeks later and I am still waiting on this promised call. Will this nightmare ever end....
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Jan 2019, 10:39Good day Jade
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation the matter is being looked at. We have fixed one part of the matter and we are on our way to correcting the package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation the matter is being looked at. We have fixed one part of the matter and we are on our way to correcting the package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Mazwi ZumaComplaints Analyst
MTN South Africa's reply22 Jan 2019, 10:39
Official
Good day Jade
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation the matter is being looked at. We have fixed one part of the matter and we are on our way to correcting the package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation the matter is being looked at. We have fixed one part of the matter and we are on our way to correcting the package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Mazwi ZumaComplaints Analyst