SS
Simone S
1 reviews | Active since Apr 2012
10 Sept 2015, 09:18
I have no faith in the MTN brand
I had a contract with MTN which was due to end in Aug. In July I went into a store to end the contract but was told to call in on 1 Aug. <br> On 3 August Mon, I called in, I was helped by \Jason"(***). He advised me that the contract would end & I will move over to Pay-as-you-go with 24 hours. When my contract ended"
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Replies (1)
MTN South Africa's replyOfficial
10 Sept 2015, 11:34Hello GravyBlue,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
According to our records, the contract was due to expire on the 31 August 2015. The last billing on your account was on the 1st August 2015 which was debited on the 31 August, this was your final debit order as the number has been migrated to prepaid.
We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
According to our records, the contract was due to expire on the 31 August 2015. The last billing on your account was on the 1st August 2015 which was debited on the 31 August, this was your final debit order as the number has been migrated to prepaid.
We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply10 Sept 2015, 11:34
Official
Hello GravyBlue,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
According to our records, the contract was due to expire on the 31 August 2015. The last billing on your account was on the 1st August 2015 which was debited on the 31 August, this was your final debit order as the number has been migrated to prepaid.
We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
According to our records, the contract was due to expire on the 31 August 2015. The last billing on your account was on the 1st August 2015 which was debited on the 31 August, this was your final debit order as the number has been migrated to prepaid.
We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***