DW
Derrick W
1 reviews | Active since Apr 2014
12 Nov 2015, 23:40
I HAVE NEVER EXPERIENCED SUCH UTTER INCOMPETENCE
I HAVE NEVER EXPERIENCED SUCH UTTER INCOMPETENCE.<br> <br> Please refer to ***.<br> <br> My 24 month contract expired and I requested (REQ:***) to be migrated to prepaid. I was made to chase MTN in order to be migrated to a prepaid account, even after submitting and signing all of the relevant documentation in store. I then received this message via Hellopeter. <br> <br> \Hello iamaverickwhite
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MTN South Africa's replyOfficial
15 Nov 2015, 15:41Hello iamaverickwhite,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that was your last payment ,your migration was done on the 08/10/2015 as per your ref *** and your debit date it was on the 1st of every month .Alice's mistake on the dates apologies .
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that was your last payment ,your migration was done on the 08/10/2015 as per your ref *** and your debit date it was on the 1st of every month .Alice's mistake on the dates apologies .
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
MTN South Africa's reply15 Nov 2015, 15:41
Official
Hello iamaverickwhite,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that was your last payment ,your migration was done on the 08/10/2015 as per your ref *** and your debit date it was on the 1st of every month .Alice's mistake on the dates apologies .
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that was your last payment ,your migration was done on the 08/10/2015 as per your ref *** and your debit date it was on the 1st of every month .Alice's mistake on the dates apologies .
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***