I have made an upgrade via MTN direct the following day I called again to change the device. Until today I have not received any of the devices.

Early October I made an upgrade via MTN direct, when a called I was assisted by a Samuel who now cannot be found. I called again the following day, it was a Saturday to change the device because I saw a better deal on TV that night. I was told to call back on Monday since I had mad the upgrade with Samuel he was the only one who can assist me. I have been calling ever since and they keep on taking me from post to pillar. Telling me that they have sent a message to Samuel to to get back to me. I even tried to cancel but I can't get the to the cancellation department. Meanwhile my bank account is being debited for a device that I have not received. I just want them to cancel the deal so that I may go to the nearest MTN store to do the upgrade.