I have had it with this network!

Tjooo!! I do not know why I persist with MTN as my service provider, cause everytime I have to do an application I struggle and have to run around to source assistance.

Firstly, I app**** online for a new data contract to be loaded on an existing prepaid contract I have. Shortly after I app****, I called all the call centre numbers I was given to ensure that there was no new line for the new contract, as I have an existing number/sim card. I was told that I would just call the activation team alert them to this once I had taken delivery of the new sim. Once the sim arrived, I called the relevant team to activate the existing prepaid and gave them both sim numbers. after 24hrs nothing happened, so I called again and I was told that the new sim was actually activated. I actually do not want this sim card anymore, as it was not done to my instructions, however even cancelling this sim now requires me to run around!

Secondly, about a month ago they called me over 11 times begging me to upgrade a contract, as I wanted to cancel once I was able to. Eventually they offered me 40gbs night and 40gbs for R199pm, which was what I was paying on my 20gb plan that was due for cancellation. I took it up, and was now told at the store yesterday that I was not offered what I promised and was still on the 20gb plan.

I have had it with this network shame, and I have been more than loyal for all these years. I mean I have 3 contracts with them, and none of them was a pleasant experience!!