I have had it with MTN taking me for granted!

i have been calling MTN call centre for the past three weeks requesting for a monthly statement as they normally run on the 13th. <br> <br> usually i get a link which tells me that the statements are ready - i got alarmed around the 20th when i called them and requested that they send me a statement, the consultant eventually admitted that they are experiencing a problem with pulling the statements. however to my horror when i called again some other *********** consultant told me that i was imagining things and that i will only get my statement in December. how can that be when money was deducted off my account?<br> <br> to date - after more than 7 calls i still do not have a statement and on the 25th they deducted R1129 from my account. when i called to request for invoices and statement supporting the deduction <br> <br> i have gone as far as contacting the customer care - and i have to say that they are absolutely taking me from pillar to post!! <br> <br> this reference number : ***7 which is supposed to link all our communication seems not to mean anything to them because different people keep emailing me asking me for the same information!!