I have had enough with MTN's appalling service

MTN customer service is the worst! I'm appalled.. I have three contracts with them and at this point I just want to terminate all of them and not have to deal with this type of service.

I have been trying to cancel one of my contracts for nearly two months now!!

As per the contract you need to provide notice of cancellation within 21 days of the effective day.

1st email: To MTN on the 27 May 2022 for cancellation of the contract that was due for upgrade. At least a response was received the next day 28 May 2022 from Tsholofelo Majafa requesting for further information. Ticket number [***]

2nd email: 30 May 2022 my response to Tsholofelo with the required information

3rd email: 2 June 2022 I follow up.

4th email 8 June 2022 I forwarded my above follow up. Still no response. I attempted to contact the call center.. fruitless exercise

5th email 9 June 2022 another follow up with yet no response

6th email 17 June I send yet another email and this time I include *** and I make it clear to them that I will not be liable for any premium deduction!

30 June - I go to MTN in Centurion mall for them to assist me with and I'm advised I need to call the customer care line for assistance because they don't do cancellation in-store

Obviously I continuously attempt the call centre line with no success....

9 July I go BACK to MTN Centurion Mall and demand to be assisted because wow!! I'm advised that I must go the an MTN direct store.. Same day I got to the MTN direct store in Menlyn.. the consultant advises she cant assist as it's blocking her to do the cancellation.

After all this I want to terminate all my contracts with MTN all three.. you can take your devices but I have had enough. This is not the first time I have experienced such distaste in terms of services. I'm done