MM
Mpumelelo M
1 reviews | Active since Sept 2015
14 Apr 2016, 12:04
i have had enough
ON THE 23RD OF MARCH 2016, I SENT AN EMAIL TO CUSTOMER CARE REQUESTING AN AMOUNT I MUST PAY IF I WANT TO CANCEL MY CONTRACT, TRUST MTN TO REPLY WHEN IT SUITS THEM. ON THE 13TH OF APRIL I GOT A CALL AND WAS INFORMED OF THE AMOUNT AND IT WAS ALSO EMAILED. WHEN I CHECKED IT ACTUALLY STATES THAT ITS AN ESTIMATION, SO WHEN I PAY WHATEVER AMOUNT STIPULATED ON THE EMAIL, THEY WILL COME BACK AND SAY ITS LESS THAN WHAT YOU SUPPOSED TO PAY AND THAT WILL THEN LEAD TO ANOTHER DIALOGUE WITH YOU. YOU ARE EVEN BRAVE ENOUGH TO SAY ITS ONLY VALID UNTIL THE 15TH GIVING ME ONLY 2 DAYS TO PAY WHEN IT TOOK YOU CLOSE TO 5 WEEKS TO REPLY. THE REASON WHY I WANT TO GET RID OF THIS STUPID CONTRACT IS BECAUSE IM BEING BILLED FOR A WHOLE LOT OF THINGS THAT I DON'T EVEN HAVE KNOWLEDGE OF, IVE EMAILED MY CONTRACT BUT STILL YOU HAVE RESPONDED AND SAID ITS THINGS I SIGNED UP FOR.
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MTN South Africa's replyOfficial
15 Apr 2016, 11:52Hello mpumi@15,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the reason you are given a date when the amount expires is because the amount changes when your invoice finalises.
If you had 11 months remaining when the amount was calculated this means that after the new invoice it will be 10 months remaining which will need the Early termination fees to be recalculated.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the reason you are given a date when the amount expires is because the amount changes when your invoice finalises.
If you had 11 months remaining when the amount was calculated this means that after the new invoice it will be 10 months remaining which will need the Early termination fees to be recalculated.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply15 Apr 2016, 11:52
Official
Hello mpumi@15,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the reason you are given a date when the amount expires is because the amount changes when your invoice finalises.
If you had 11 months remaining when the amount was calculated this means that after the new invoice it will be 10 months remaining which will need the Early termination fees to be recalculated.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the reason you are given a date when the amount expires is because the amount changes when your invoice finalises.
If you had 11 months remaining when the amount was calculated this means that after the new invoice it will be 10 months remaining which will need the Early termination fees to be recalculated.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,