I have canceled the ...

Dear HelloPeter Team,I am writing to formally lodge a complaint against MTN regarding a home router/service that I took out and cancelled within the allowed 7-day period.Despite cancelling the service within the required timeframe and following all the necessary processes from my side, MTN has still deducted money from my account. This deduction is going to negatively affect my account, and I am extremely unhappy and frustrated with the way this matter has been handled.I have contacted MTN and have been sent from pillar to post, with no proper resolution or accountability. I have followed the processes they instructed me to follow, yet I am still being charged for a service that I cancelled within the 7-day period.I would greatly appreciate HelloPeter's assistance in escalating this complaint and bringing it to MTN's attention. I am requesting that MTN:

• Reverse the deduction made from my account.
• Confirm in writing that the service has been cancelled and that no further deductions will be made.
• Correct any account or billing issues resulting from this matter.
• Provide a clear explanation as to why I was charged after cancelling within the 7-day period.

This experience has been extremely disappointing and has caused me unnecessary stress and frustration. I have done everything required from my side and simply want this matter resolved fairly and urgently.
IRM***7
MTN WestgateI look forward to your assistance and to receiving a response from MTN.Kind regards,
Innocent