1 reviews | Active since Feb 2015
I have better coverage in the BUSH!!!
I have 3 products with MTN (2 cellphones and a 3G data card) but I cannot use any of them at home. I recently moved into a new house which is in a normal residential area and immediately my voice and data signal dropped to nothing. I have to stand in my driveway to make a call (even then it gets dropped and extremely bad quality) and my products never go higher than 2 bars on EDGE, I cant even pick up 3G or HSDPA anymore. Over R1000 in services every month but I am not getting the service I am paying for.<br> <br> I have called the coverage center 3 or 4 times over the passed 2 months and emailed recently as well. 2 guys have been to me and said they would test and tweak the signal but nothing has changed and not a single call from MTN to update me on any progress. My home is the BLACK HOLE for MTN, I got better coverage on safari in the bush!
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Thank you
Wenzile Masina
REQ:***