MG
Mahdi G
1 reviews | Active since Feb 2012
22 Jun 2015, 12:05
I have being charged since I cancelled my account
Hello There <br> <br> I am Mahdi Goodarzi. I have an account with MTN with two different numbers from May 2013. I upgraded one of the numbers to new cellphone on February 2015 and cancelled the other one on April 2015 via phoning to call center. The reference no. is ***. The operator even told me that cancellation has been successfully done but that number is not cancelled yet in my account and I am being charged for internet. I went to Secunda branch and chacked it in the system that the cancellation has not been completed yet. <br> <br> Please assist as I don't want to pay for something that I already cancelled.<br> My contact number is ***.<br> <br> Regards<br> Mahdi Goodarzi
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MTN South Africa's replyOfficial
02 Jul 2015, 12:57Hello Mahdi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Our system shows that we received the 30 days notice for cancellation and your number *** was cancelled on the 2015-05-22. You were billed the monthly subscription for the invoice dated 2015-05-20. On 2015-06-20, you were credited R139.99 which has reduced your current balance from R530.89 to R390.90 which will be debited on the 7th of July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Our system shows that we received the 30 days notice for cancellation and your number *** was cancelled on the 2015-05-22. You were billed the monthly subscription for the invoice dated 2015-05-20. On 2015-06-20, you were credited R139.99 which has reduced your current balance from R530.89 to R390.90 which will be debited on the 7th of July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
MTN South Africa's reply02 Jul 2015, 12:57
Official
Hello Mahdi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Our system shows that we received the 30 days notice for cancellation and your number *** was cancelled on the 2015-05-22. You were billed the monthly subscription for the invoice dated 2015-05-20. On 2015-06-20, you were credited R139.99 which has reduced your current balance from R530.89 to R390.90 which will be debited on the 7th of July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Our system shows that we received the 30 days notice for cancellation and your number *** was cancelled on the 2015-05-22. You were billed the monthly subscription for the invoice dated 2015-05-20. On 2015-06-20, you were credited R139.99 which has reduced your current balance from R530.89 to R390.90 which will be debited on the 7th of July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***