I have been with MTN for around 17 years, always on contract and always opting for top-tier devices. My last contract expired, and since there wasn’t much innovation in the new phones, I didn’t upgrade immediately. I understood that my account had simply

I have been on contract with MTN for about 17 years. My last contract ran out without me upgrading as there has not yet been a big change/upgrade in the latest phones. I continued with my contract on a monthly basis, or so I beleived. Once I decided I needed a device again they said I cannot just add a device and that my contract is 36 months (without device). I urgently needed a device and went ahead, now with 2 contracts and 1 device. Head office said they can cancel the one contract that I beleived was monthly if I give them an affidavit which I did. They contacted me and assured it would have been done. After following up the next month they logged a ticket. I had to follow up the whole time, it is now 5 weeks since I sent the affidavit and it still hasnt been done. The stores dont have any mandate, the call centre has multiple departments. It is so difficult to deal with MTN except for signing a new contract!! A loyal customer that always has top tier devices and contracts being treated like this? It makes me feel disgusted. I don't expect special treatment just fair service and that is not happening. This is the last contract I will do with MTN.