I have been using MTN more than 7 years on the same number, unfortunately I lost a phone while I was ******, I tried to made sim swap, I failed first attempt,I tried again when I had remembered all details, I was told to wait 24 hours, after 24 hours it w

I have been using MTN more than 7 years on the same number, unfortunately I lost a phone while I was ******, I tried to made sim swap, I failed first attempt,I tried again when I had remembered all details, I was told to wait 24 hours, after 24 hours it was was not processed, I was further told to try again with another new sim card, I did so and and was told that I a sim card I was using to do sim swap was not capable to do sim swap, I must get another one from Pep. I got another one, I was told that I must go to Mtn shop as I have tried thrice to do sim swap, I cant go to MTN shop I am very weak following my stabbing and I cant access my 2 bank accounts as they are linked in this sim card, I cant even verify my emails as they use the same sim card, I would have undestand if I gave wrong details 3 times but to direct me to MTN shop because of these reasons it does not make sense, I am still at Hospital, if I die here how my family is going to access my aacounts, this is very wrong.