LN
Logan N
1 reviews | Active since Nov 2009
23 Mar 2016, 07:19
I have been sold an MTN contract with false info
I had an existing MTN business contract with a special company discount. After my contract expired, I decided to move to another provider as my company no longer used MTN services. I was then contacted by an MTN business sales agent as above and offered the same package as before with the discounts. All this was confirmed telephonically and I have the emails from this sales person to confirm it. When I got my accounts for the last 2 months, I am being charged a standard full price on the contract. This is *****. I have raised this with the sales person as well as mtn business immediately after the first invoice. Nothing was done. They need to fix this immediately.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Mar 2016, 15:50Hello loganvr6,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply23 Mar 2016, 15:50
Official
Hello loganvr6,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***