sW
sam W
1 reviews | Active since Dec 2012
19 Oct 2015, 18:11
I have been ******
My portable modem never worked from the day I got it but yet I am still being charged monthly after 18 months of no service!!! They still have the device since I took it to be repaired. All that happens is they keep referring the complaint to someone else. \We are going to escalate it"is all I ever hear."""
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Replies (1)
MTN South Africa's replyOfficial
21 Oct 2015, 16:43Hello wraith,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the contract has been cancelled and the account was credited with R2123.01 and we've now requested our Banking Department refund it to your Standard Bank account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the contract has been cancelled and the account was credited with R2123.01 and we've now requested our Banking Department refund it to your Standard Bank account.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply21 Oct 2015, 16:43
Official
Hello wraith,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the contract has been cancelled and the account was credited with R2123.01 and we've now requested our Banking Department refund it to your Standard Bank account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the contract has been cancelled and the account was credited with R2123.01 and we've now requested our Banking Department refund it to your Standard Bank account.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,