FT
Fezeka T

1 reviews | Active since May 2015

24 Jun 2015, 16:01

I have been overbilled on my data bundle account

Since May 2015 I have been querying the bill for my contract data bundle (which I have migrated it to prepaid) which was charged in the month of March and April 2015 which was very steep. I have requested an itemised billing so that I can get a clarity on what calls that I have made which could make the account to be huge.<br> I even complained twice here on Hellopeter because I was not getting assistance from the customer care call centre and emails.<br> The response that I got here were unsatisfactory and never fulfilled. I would like to get a refund for the amount that I have been overcharged.

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Jul 2015, 20:27
Official
Hello tabuff,

Thank you for your post on the Hello Peter website. Apologies for the inconveniences caused.

Our out of bundle data prices have increased considerably from 29c to 99c

We can look at a package change, or an additional data bundle to alleviate the strain of the increase.

Our teams will be happy to assist you as best as we can. Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery going forward.

Regards,
Somayya
MTN SA