I have been experiencing bis servers 24 hours

I have been experiencing bis problems for the pass 24 hours, I have spoken to quite a few consultants for the past two days and all I have been getting is that they are working on the matter, this has greatly inconvenient me. I connected my bis and immediately after that I was told by them that it was cancelled from there side and that they are working on it. this morning when I called I was informed that the matter has been attended to and that phone will be refreshed and should have no problem after that. I have rebooted my phone and still it is not working. yesterday i had to work my time in because they did not know what the problem was. I have spoken to too many consultants thus far, I have spoken to a THando, Malissa, Degaba, Jason and the list go on. I have loaded Airtime but that was depleted too. How on earth do they expect a person to stay with them after this?<br> <br> I am beyond angry supper ****ed, I want my airtime and if my bis is not working I want the airtime as a voucher because I will be switching make no mistake about it.