YB
Yolandi B
1 reviews | Active since Jun 2021
14 Jan 2025, 20:24
I have a wifi product
I have a wifi product. Since last week I was receiving messages of "no payment", but I only got this wifi on 23 December 2024 and paid in advance for the balance of December and subscription for January 2025. They have since moved me to the cash option and I will be paying in store. Tonight I have absolutely no coverage and it is affecting my studies as I study online. I cannot get hold of anyone at the coverage centre to help me resolve this issue.
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Yolandi B's updateReviewer Update
16 Jan 2025, 20:48After sending an email to Kuen who assisted me in the first place and actually tried to help, I am still unhappy. I wish accurate info had been given. I was unaware of the so called pro rata and then you have to pay full subscription again a few days after. I am sorry, they could have said I had to pay double, but they didn't. Noxolo at the Glen branch was in no mood to even try and help me. She told me it is the person who assisted me in the first place's problem if he didn't explain anything thoroughly. That kind of attitude tells me something about this person, she doesn't take pride in her job. Kuen sent me an email informing that he is leaving early and that I should see Noxolo. He assured me that if I paid today for Feb, she would then phone coverage and sort it out. I am so done with MTN.
YB
Yolandi B's update16 Jan 2025, 20:48
Reviewer Update
After sending an email to Kuen who assisted me in the first place and actually tried to help, I am still unhappy. I wish accurate info had been given. I was unaware of the so called pro rata and then you have to pay full subscription again a few days after. I am sorry, they could have said I had to pay double, but they didn't. Noxolo at the Glen branch was in no mood to even try and help me. She told me it is the person who assisted me in the first place's problem if he didn't explain anything thoroughly. That kind of attitude tells me something about this person, she doesn't take pride in her job. Kuen sent me an email informing that he is leaving early and that I should see Noxolo. He assured me that if I paid today for Feb, she would then phone coverage and sort it out. I am so done with MTN.