I have a great idea for MTN. Something they don’t do. Client service!

Customer service at MTN is just not there. Dealing with MTN has been frustrating. I have been with them for almost 30 years. They called to renew my contract, saying that I had to renew it to keep my number. They renewed my contract and took out caller ID. I called, they told me caller ID is restored, and it was not. I emailed them, they emailed back - a month later - saying it was restored, and it was not. I messaged them on various social media platforms… I got ignored.

To the Directors. Your organisation, your staff do not care about your customers.. Because we need the cell phone and cannot have you interrupt the service you provide, you treat us with absolute disdain. Our monthly charges, our payments are all you care about. Even customers such as myself who have been loyal for three decades and never missed a payment. To understand the horror of the service you provide, email me to get my number to see for yourselves the type of organization that you manage.