BE
Braam E
1 reviews | Active since Nov 2011
15 Feb 2017, 09:15
I HATE YOU!
<p>MTN, I hate you!</p> <p>I hate how you ***** up the accounts and contracts of your millions of users and still make us pay or be inconvenienced even AFTER you took our money. Always blaming the SYSTEM. But NEVER taking responsibility!</p> <p>Regardless of the many years as LOYAL customers (20 in my case), or the number of contracts and amount of revenue being generated by a single client.</p> <p>Not even the quality of your network is reason enough to say I am glad to be your customer, because it is appalling. Yes, you may have coverage all over, but the quality stinks.</p> <p>I hate how you abuse our loyalty, leaving us disappointed year after year call after call payment after payment.</p> <p>Get your act together. Your poor call centre operators don’t deserve the attitudes they get from the many annoyed and displeased customers.</p>
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Replies (2)
MTN South Africa's replyOfficial
16 Feb 2017, 15:26Good day Braam,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please be advised that your post does not give a clear indication of the actual nature of your query so can you kindly pleases end us a ]detailed query (with a contact number) to *** so we can be able to promptly assist you further.
We would like to assure you, that we continue to be committed to providing you and all of our customers and strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply16 Feb 2017, 15:26
Official
Good day Braam,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please be advised that your post does not give a clear indication of the actual nature of your query so can you kindly pleases end us a ]detailed query (with a contact number) to *** so we can be able to promptly assist you further.
We would like to assure you, that we continue to be committed to providing you and all of our customers and strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
BE
Braam E's updateReviewer Update
16 Feb 2017, 15:55Tshepo,
Thank you for your reply, but I have vented and are over it now.
I am not interested in sending a long detailed mail to a 'general' inbox just to have a normal/generic reply.
I am afraid the pit of disappointment between expectation and deliverable have grown far to big.
Braam
BE
Braam E's update16 Feb 2017, 15:55
Reviewer Update
Tshepo,
Thank you for your reply, but I have vented and are over it now.
I am not interested in sending a long detailed mail to a 'general' inbox just to have a normal/generic reply.
I am afraid the pit of disappointment between expectation and deliverable have grown far to big.
Braam